Agency Accounting

  Find & Process Received Payments

InsurancePro allows you to find/view payments received in your Agency in several different ways. You can find the client whose payment you are trying to find, and then click on “Payment History” from the Client Summary Screen. You can also go to the “Daily Transaction Report” and look at payments. But the easiest and most efficient way to look up a specific payment is from the “Find Payment Screen”. You can choose to find payments you have already entered in InsurancePro from the payments options in the Main Menu.

You can find payments by specifying any of the following criteria:

Receipt #: If you have the receipt number that InsurancePro issued, you can pinpoint the payment.

Check#: You can use the check number with which the client paid to find a payment.

Client: You can specify the payer’s name.

Account: You can look up payments by a specific payment category (Account).

Choose Dates: Whenever you try to find a payment, InsurancePro ALWAYS searches for the payments received ONLY between the dates specified in the “From” and “To” date fields. So make sure that you choose the right dates, otherwise the payment might now show up.

“Show Void Payments” Check Box: If you have this option checked, your search will include void payments also.

After specifying your criteria, click on FIND. All payments matching your criteria will show up on the screen. To view the details, select the payment. You can also perform the following on Payments:

Show all Payments with Balance: Clicking this option displays ALL payments that have a balance remaining. 

Void Payment: If you need to void a payment for a reason, you can use this option. The record for a voided payment is remains in InsurancePro, but is not included in any of the reports.

Delete Payment: This option allows you to completely delete the payment. Deleted payments cannot be recovered. Administrators can set the access rights for this option and restrict CSRs from deleting payments.

Edit Payment: This option allows you to make changes/correction to the payment. You cannot change the Receipt number for any payment. Administrators can set the access rights for this option and restrict CSRs from editing payments.

Process Returned Check: If a client check is returned unpaid from your bank for Non-Sufficient fund, or any other reason, you can use InsurancePro to help you recover that money.

When you process a returned check, InsurancePro does the following automatically:

·         Makes a record of a debit transaction for the original amount, adding any Bank Processing Fee. InsurancePro marks the check number for this transaction as “NSF”.

·         Adds a critical Follow up reminder for the CSR in the “Notes/Reminder” section so that the CSR would remember to call the client for arranging re-payment.

·         InsurancePro also displays a bold, highlighted message, saying that the client had a bad check, whenever anyone pulls up the client summary screen for any policy related to the client. A similar message is displayed whenever a CSR tries to receive a payment on behalf of this client.

Mark as Sent to Company: If you receive a check from a client for which you issued them a receipt from InsurancePro, but you don’t plan to deposit it in your account, but send it directly to the Insurance Company, then you can mark that payment as “Sent to Company” from this screen. Payments marked as sent to company do not show up in your Reports, but an entry stays in InsurancePro for them.

Reprint Receipt: This lets you reprint the receipt for a received payment.